“We know in our fast-paced and creative industry, time away from work is necessary for people to be at their best, which is why we launched our unlimited leave programme,” said Vero People and Culture Manager Supreeyaporn Sihawong.
“The pandemic has shifted our understanding of what is truly important in work-life balance. Hybrid working has really taken off this year, which has been revolutionary in more ways than one. Staff no longer need to commute for an hour to come in every day, but also work more hours daily. Encouraging teams to take longer annual leave is important to compensate for the nature of our work throughout the year and allow creativity and productivity to recharge.”
In the lead-up to releasing the new policy, Vero has adopted a progressive governance strategy to source questions and concerns across the organization, by setting up a representative focus group and making sure that the terms of the policy were clearly vetted and considered, while Frequently Asked Questions were documented and shared as part of the launch.
“Legal minimums and cultural habits vary substantially across the countries we’re based in, so it was imperative that we coordinate and engage team members at all levels ahead of launching such a broad and culture-shifting policy,” shares Vu-Quan Nguyen-Masse, Head of Culture and Brand of Vero. “But the goal remains the same: Helping our people bring their best selves to work.”
To support the new policy, Vero will conduct an internal communications campaign designed to encourage managers to facilitate holiday planning for their team members.
“Having worked in a variety of agencies in Asia and liaising with anyone from accounts to creatives and clients over the years, I can testify that injecting a progressive approach to time management is key to nurturing high potentials and turning in great work,” says Sasha Alwani, Regional Planning Director at Vero.
Considering operational stakes as well, at the top of which sits client servicing, the consultancy ensures that teams are always fully resourced and coordinated for continuity. Team members on leave are required to organize efficient handovers, facilitating the contact between their peers. On the management side, Vero also provides team leaders an opportunity to raise a case if they need to decline a holiday request, with a second screening by HR and Country Management.
In other cases, holidays are automatically accepted, leveraging a culture of trust which Vero advocates for, believing that frictionless processes allow for more productive contributions.